Privacy Policy
Last updated: July 2025
This Privacy Policy describes how ResumeFlex collects, uses, and protects your personal information when you use our AI-powered resume building platform. We are committed to maintaining the privacy and security of your data.
1. Information We Collect
Personal Information
- Email address, name, and professional information
- Resume content including work experience, education, and skills
- Payment information (processed securely by third-party providers)
- Account preferences and communication settings
Technical Information
- IP address, browser type, and device information
- Usage patterns and interaction data via Google Analytics and PostHog
- Cookies and similar tracking technologies
- Log files and performance metrics
2. How We Use Your Information
We process your information for the following purposes:
- Provide and maintain our resume building services
- Process payments and manage user accounts
- Send service notifications and important updates
- Improve our AI algorithms using anonymized data
- Analyze platform usage and performance metrics
- Comply with legal and regulatory requirements
Legal Basis (GDPR): We process your data based on contract performance, legitimate interests for service improvement, consent where required, and legal obligations.
3. Data Storage and Infrastructure
Firebase Database: All user data is securely stored on Google Firebase, which provides enterprise-grade security, encryption, and compliance with international data protection standards.
Analytics Services: We utilize Google Analytics and PostHog for usage analytics and performance monitoring. This data is anonymized and aggregated to protect individual privacy while enabling service improvements.
4. Information Sharing and Disclosure
We share your information only with:
- Service Providers: Google Firebase for hosting and data storage
- Analytics Providers: Google Analytics and PostHog for platform analytics
- Payment Processors: Secure third-party services for transaction processing
- Legal Compliance: Authorities when required by law or legal process
We do not sell, rent, or trade your personal information to third parties for commercial purposes.
5. Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request access to your personal information
- Rectification: Update or correct your account information
- Erasure: Request deletion of your account and associated data
- Portability: Export your resume data in a standard format
- Opt-out: Unsubscribe from marketing communications
- Objection: Object to certain types of data processing
European Union Users: Under GDPR, you have additional rights including data portability and the right to file complaints with supervisory authorities.
California Residents: Under CCPA, you have rights to know about, delete, and opt-out of the sale of personal information (note: we do not sell personal data).
6. Data Retention
We retain your information for the following periods:
- Account Information: Until account deletion or service termination
- Resume Content: Until manually removed by user or account deletion
- Analytics Data: 26 months (standard Google Analytics retention)
- Financial Records: 7 years as required by applicable tax regulations
7. International Data Transfers
Your data may be processed and stored in various countries through Firebase's global infrastructure. Google implements appropriate safeguards for international data transfers and maintains compliance with GDPR adequacy decisions and other applicable data protection frameworks.
8. Security Measures
We implement industry-standard security measures through Firebase's enterprise security infrastructure, including data encryption in transit and at rest, access controls, authentication protocols, and regular security monitoring. However, no system can guarantee absolute security, and we encourage users to maintain strong account passwords.
9. Cookies and Tracking Technologies
We use the following types of cookies:
- Essential Cookies: Required for basic site functionality and user authentication
- Analytics Cookies: Google Analytics and PostHog for usage statistics and performance metrics
- Performance Cookies: Help optimize site performance and user experience
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may impact the functionality of our service.
10. Age Requirements
Our service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18 years of age.
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable regulations. Significant changes will be communicated via email notification or prominent website notice. Continued use of our service after such modifications constitutes acceptance of the updated policy.
12. Contact Information
For privacy-related inquiries or to exercise your data protection rights:
Email: support@resumeflex.com
We will respond to all requests within 30 days of receipt, or sooner as required by applicable law.
Data Protection Commitment
ResumeFlex is committed to protecting your privacy and maintaining the security of your personal information. We utilize secure infrastructure provided by Firebase and implement best practices for data protection in compliance with applicable privacy regulations.